Download Remote Support Software

Remote Support

If you need a quick fix to problem, West End PC Repair provides remote support services. These services allow you to save time and money.

Please note this services requires that you have an working internet connection.

Remote support can be used for anything from installing software, help sending emails, changing settings, help setting up email accounts and lots lots more.

West End PC Repair will give you a link to download a small file, which will allow us to remotely connect to your computer. Once you give us the ID and Password to connect, we can then control your mouse and keyboard from our workshop. Once we disconnect the program will uninstall from your computer. We can offer this service by paypal payment (no need to register with paypal if you are not already registered).

Hardware problems are complex issues and can not be solved by remote computer support so we will come to your location for such problems (Glasgow Only).

Rates for remote technical support start at £30 per hour. When we connect to your computer we will estimate the duration it will take, and you can decide whether you want to go through with it or not, if you decide not to, we will not charge anything. If you do decide you will then be asked to make payment before the work has started. Most problems will be fixed within an hour.

Please note that remote support is only available on appointment by telephone or email.